(Senior) Internal Communication Officer

The European Investment Fund (EIF) is seeking to recruit for its General Secretariat (GS) – Marketing Division – Internal Communication Unit at its headquarters in Luxembourg, a (Senior) Internal Communication Officer. This is a full-time position (with limited travel requirements) at grade 4/5 for which the EIF offers a permanent contract.

• Internal benchmark: (Senior) Officer

Panel interviews via videoconference are anticipated for November 2026

Purpose

Part of the EIB Group, the mission of the European Investment Fund (EIF) is to improve access to finance for SMEs and small mid-caps in Europe. We do this by supporting emerging and established fund managers with equity investments and by designing debt financing instruments that share the risk taken by financial institutions when they lend to or invest in small businesses. We bring this support closer to entrepreneurs through our extensive network of partners and financial intermediaries in all EU Member States and associated countries.

The Internal Communication Unit, part of the Marketing Division within the General Secretariat, is responsible for fostering an informed, connected, and engaged workforce aligned with the EIF’s mission, values, and strategic objectives. The Unit leads the development and implementation of the EIF’s internal communication strategy across both offline and online.

The Internal Communication Officer is an integral part of the Internal Communication Unit and supports the development and delivery of engaging, informative and impactful internal communication initiatives that strengthen staff engagement, promote organisational priorities and foster a connected workplace culture.

Operating network

The successful candidate will work autonomously under the supervision of the Head of Unit, and in close co-operation with colleagues across the Marketing Division, as well as with other EIF and EIB stakeholders from various teams, and external providers.

Responsibilities

In your role, you will:

• Initiate, coordinate and organise staff events and activities, designing and delivering engaging experiences that foster a sense of community, belonging and participation among employees. These may range from large all-staff gatherings and town halls to information sessions, staff engagement initiatives and creative community-building activities.

• Manage, develop and maintain EIF’s internal communication channels, both online and offline, with a particular focus on the EIF intranet. Ensure that content is engaging, relevant, accurate and up to date, in close coordination with relevant internal and external stakeholders.

• Contribute to the continuous development and improvement of internal communication channels, mainly the intranet, by participating in relevant meetings, supporting testing activities, gathering stakeholder feedback and identifying opportunities to enhance usability, content quality and employee experience.

• Develop and deliver impactful internal communication activities, including campaigns, briefings, announcements and staff engagement initiatives, ensuring they are executed proactively, creatively and effectively to keep employees informed, engaged and connected to the organisation’s objectives, mission and culture.

• Create compelling online and multimedia content with a strong storytelling approach, ensuring consistency with EIF’s goals, tone of voice and visual identity. Apply creativity and innovation to craft clear, visually engaging and employee-focused narratives that resonate with staff.

• Explore and apply innovative communication formats and tools, including digital, multimedia and AI-enabled solutions where relevant, to enhance content creation, improve engagement, streamline workflows and support new ways of working within the Internal Communication function.

• Manage and monitor procurement and budget documentation and processes, in close collaboration with the Head of Unit, ensuring accuracy, reliability, compliance with internal procedures and timely follow-up.

Qualifications

• University qualification, preferably in Communication, Marketing, Digital Media, Event Management, Public Relations, Business Administration, Journalism, Social Sciences, Humanities, Languages or a relevant field.
• At least three (3) years of post-graduation (after having obtained your initial university diploma) relevant professional experience, preferably gained in communication, marketing, event management, digital media, employee engagement, change management or other related areas.
• Excellent knowledge of English, both oral and written with the ability to adapt messages to different audiences, communication channels and organisational contexts. Knowledge of French would be an advantage.

• Proficiency in Microsoft 365 applications. Experience in using AI tools, such as Copilot, to support communication activities, content creation, process improvement or new ways of working would be considered an advantage. Knowledge of creative software, such as Adobe Creative Suite, Canva, or equivalent tools, would be considered an asset.

• Knowledge of managing and optimising Content Management Systems (CMS) and digital communication platforms. Experience with intranet management, such as Interact or SharePoint intranet sites, would be considered an advantage, as well as ability to use analytics and engagement metrics to assess content performance.

• Good understanding of EIB Group and EIF’s mission and activities.

Behavioural Skills

Find out more about EIBG core behavioural skills here: Link

Additional role specific behavioural skills:

• Action oriented: Readily takes action on challenges, without unnecessary planning; Identifies and seizes new opportunities; Displays a can-do attitude in good and bad times; Steps up to handle tough issues.

• Customer focus: Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships.

• Interpersonal savvy: Relates comfortably with people across levels, functions, cultures and geographies; Acts with diplomacy and tact; Builds rapport in an open, friendly and accepting way; Builds constructive relationships with people both similar and different to self; Picks up on interpersonal and group dynamics.

• Nimble learning: Learns quickly when facing new situations; Experiments to find new solutions; Takes on the challenge of unfamiliar tasks; Extracts lessons learned from failures and mistakes.

• Tech savvy: Anticipates the impact of emerging technologies and makes adjustments; Scans the environment for new technical skills, knowledge or capabilities that can benefit business or personal performance; Rejects low-impact or fad technologies; Readily learns and adopts new technologies.

• Situational adaptability: Picks up on situational cues and adjusts in the moment; Readily adapts personal, interpersonal and leadership behaviour; Understands that different situations may call for different approaches; Can act differently depending on the circumstances.

• Organizational Savvy: Is sensitive to how people and organisations function; Anticipates land mines and plans approach accordingly; Deals comfortably with organisational politics; Knows who has power, respect and influence; Steers through the organisational maze to get things done.

• Being Resilient: Is confident under pressure; Handles and manages crises effectively; Maintains a positive attitude despite adversity; Bounces back from setbacks; Grows from hardships and negative experiences.

  
  

Technical Skills

• Event and campaign management:Ability to manage integrated events and campaigns from concept to completion, including creative ideation, content development, logistics, stakeholder coordination, and post-event/campaign analysis.
• Content creation: Ability to collaborate with subject matter experts and leadership to produce clear, accessible content tailored to diverse audiences that effectively communicates the organisation’s news, expertise and thought leadership while maintaining consistent tone of voice.
• Multimedia content creation: Ability to create platform-specific content, combining visual design using industry standard tools (including Adobe Creative Suite, Canva) combining visual and written elements across short and long-form formats.
• Management of multimedia platforms:
  Ability to manage, maintain and improve internal communication platforms including the intranet and digital screens
• Relationship management: Ability to build rapport and networks across the organisation, from leadership to subject matter experts, and to draw out insights that make content accurate, engaging and aligned with strategic goals.
• Team player and independent: Demonstrates excellent team spirit and the ability to contribute meaningfully in multicultural, cross-functional teams, while also managing multiple projects autonomously with strong organisational and time management.
• External agency management: Ability to procure, brief and oversee specialist agencies ensuring quality output, compliance with relevant rules and alignment with organisational goals and standards.
• Creativity: Ability to turn objectives into compelling campaign and event concepts, straplines and narratives that are original and true to the organisation's tone and values
• Visual communication:
  Applied knowledge of visualization, techniques for creating images, diagrams, or animations to communicate a message to an audience.

Deadline for applications: 15 October 2026

We are an equal opportunities employer, who believes that diversity is good for our people and our business. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.

Applicants with specific needs are encouraged to request reasonable accommodations at any stage during the recruitment process. Please contact the EIF Recruitment team (Recruitment@eif.org) who will ensure that your request is handled.

By applying for this position, you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position, you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorized disclosure of any information or any damage to the EIB Group reputation.

Candidates are informed that pre-employment integrity screening is an integral part of the EIF recruitment process.

• Due to high volume of applications, only candidates selected for interviews will be contacted.