For our department Quality within LuxairTours, we are looking for a (an):
Internship Quality Management (m/f/x)
Main duties:
- Assist the Quality and After-Sales Manager at LuxairTours with daily operations.
- Support the team by managing administrative tasks and processing customer claims.
- Prepare and provide various statistics, reports, and presentations.
- Analyze root causes in quality reports and propose improvement measures.
- Monitor Key Performance Indicators (KPIs) aligned with the Quality strategy.
- Participate in internal audits and draft detailed audit reports.
Required profile:
Minimum required criteria:
- Familiarity with ISO 9001:2015 standards.
- Strong organizational skills.
- Meticulous, focused, and structured work approach.
- Proficiency in standard MS Office applications.
- Fluency in at least two languages, including English and French.
The ideal candidate:
- Knowledge of Luxemburgish and of any other language will be considered an asset.
